CS Engine
CS Engine

Renewals you can see coming.

Renewals you can see coming.

Renewals you can see coming.

Create reliable workflows and catch issues before they reach production.

Create reliable workflows and catch issues before they reach production.

Churn –15%

Renewal cycle –50%

+20% expansion revenue

Example Agents for
Customer Success

Example Agents for
Customer Success

Agents that catch churn risk weeks before the renewal call.

Health & Renewal Signals
Health & Renewal Signals

Usage, sentiment and CRM data combined into a daily health score per account. Churn risk shows up sixty days before the QBR.

Health score, daily

Onboarding Playbook
Onboarding Playbook

The right onboarding tasks for each new account by their goals and stack. No generic 30-60-90 deck.

Tailored per account

QBR Prep Automation
QBR Prep Automation

The QBR deck (usage, wins, asks, next quarter) in fifteen minutes from CRM and product data.

Deck in 15 minutes

Expansion Signal Detection
Expansion Signal Detection

Spots accounts ready for upsell sixty days before a CS rep would. Headcount, usage spikes, new logos in their CRM.

Spotted 60 days early

Renewal Proposal Automation
Renewal Proposal Automation

Renewal proposal draft an hour after the CSM hits go. Pricing, terms, last-cycle comparison, in the customer's branding.

Renewal draft in 1h

Support Deflection Layer
Support Deflection Layer

Catches the questions a human rep doesn't need to answer. Ticket volume down a third, CSAT holds.

+30% deflected tickets

Health & Renewal Signals

Usage, sentiment and CRM data combined into a daily health score per account. Churn risk shows up sixty days before the QBR.

Health score, daily

Onboarding Playbook

The right onboarding tasks for each new account by their goals and stack. No generic 30-60-90 deck.

Tailored per account

QBR Prep Automation

The QBR deck (usage, wins, asks, next quarter) in fifteen minutes from CRM and product data.

Deck in 15 minutes

Step by Step

Step by Step

Scroll horizontally. Each step shows what the engine actually does at that moment.

Step 1

Personalized Onboarding

A custom 30-60-90 plan per customer. Time-to-value drops 30%. First-quarter churn drops 20%.

Step 2

Health-Score Calculation

Usage, tickets, notes and invoices combine into a real-time score. Risk and expansion plays auto-trigger.

Step 3

Usage Tracking

Product usage flows into one view. Adoption gaps surface. Dormant accounts get re-engaged before they churn.

Step 4

Voice-of-Customer

Calls, tickets and NPS turn into themed insights for product and marketing. Weekly, not quarterly.

Step 5

Expansion Signals

Usage growth, new users, ticket patterns and hiring feed an expansion-readiness score. Hit the window.

Step 6

QBR Preparation

Usage, tickets and revenue turn into a draft QBR deck. 4 to 6 hours of prep collapse into 30 minutes.

Step 7

Renewal Automation

60 days before renewal, a draft proposal lands. Cycle drops 50%. On-time renewals climb 20%.

Step 8

Support Deflection

A first-response AI handles 40 to 60% of tickets. The simple cases self-serve. Humans pick up the hard ones faster.